Refund and Returns Policy

At Radlett Health Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • The return request must be made within [number] days of the delivery date.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Opened or used health and wellness products (such as medicines and energy drinks).
  • Footwear that shows signs of wear or damage.
  • Gift cards.
  • Sale or clearance items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at returns@radletthealthstore.com or call [Your Contact Number] with your order number and reason for return.
  2. Receive Authorization: Wait for a return authorization and instructions on how to send your item back.
  3. Pack and Ship: Carefully pack the item in its original packaging and include the original receipt or proof of purchase. Ship the item to the address provided in the return authorization.

4. Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Damaged or Incorrect Items: If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days. Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at returns@radletthealthstore.com with your order number and details of the defect or damage.

7. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

  1. Check Your Account: First, check your bank account or credit card statement.
  2. Contact Your Bank: There may be a delay in processing before the refund is officially posted.
  3. Contact Us: If you’ve done all of this and still have not received your refund, please contact us at support@radletthealthstore.com or call [Your Contact Number].

8. International Returns

For international returns, please contact us at returns@radletthealthstore.com for specific instructions. Please note that international shipping costs for returns are the responsibility of the customer, except in cases where the item received was incorrect or defective.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Radlett Health Store
Email: returns@radletthealthstore.com
Phone: [Your Contact Number]
Address: [Your Business Address]